If you were accidentally charged or believe you’re eligible for a refund, the process depends on where you originally subscribed — iOS, Android, or the Dex web app.
Refunds for mobile store purchases must be handled directly through Apple or Google, as Dex cannot issue refunds for subscriptions billed through the App Store or Google Play.
How Refunds Work
- iOS: Apple manages all billing and refunds for App Store purchases.
- Android: Google Play handles refunds for subscriptions purchased on Android.
- Web: Subscriptions made on the Dex website are handled directly by Dex.
Refund policies vary by platform. Apple and Google make the final decision for store-billed refunds.
Requesting a Refund on iOS (App Store)
To request a refund through Apple:
- Visit Apple’s official refund portal:
- Sign in with the Apple ID used for the Dex+ subscription.
- Select Dex+ from your purchase history.
- Choose Request a refund and select the reason.
- Submit the request.
Apple will usually respond by email within a few days.
Requesting a Refund on Android (Google Play)
To request a refund through Google Play:
- Visit the Google Play refund page:
- Sign in with the Google account you used to subscribe.
- Follow the guided refund steps.
- Select Dex+ and submit your refund request.
Google typically reviews requests within 48 hours.
After You Submit a Refund Request
- Refunds are returned to your original payment method.
- Dex+ access may end immediately or stay active until the billing period ends, depending on platform rules.
- Apple and Google refund decisions cannot be overridden by Dex.